If you get your broadband from Virgin Media, TalkTalk, Vodafone or Sky Broadband, you could be fined up to £110 after a member of staff visits your home.
Many people don't realise that some broadband providers can charge you a fixed fee if an engineer visits and you don't answer the door. The rules have caused controversy amongst customers.
Depending on which provider you're with, if you fail to answer for your appointment, you can be charged. You can also get compensation if an engineer misses an appointment. But this is often a fraction of what you'd pay for missing one yourself, the MEN reports.
