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TechRadar
TechRadar
Carrie Marshall

Sky Stream or Glass not working? You're not alone – Sky's streaming services are down again

The Sky Glass TV in a living room.

It's not been a great month for some Sky Glass and Sky Stream subscribers, and presumably not for Sky's techs either: the broadcaster's streaming services have suffered a second bunch of technical problems. After last week's problems where some users couldn't turn on their Sky Glass or Sky Stream boxes, for which the recommended fix is provided here, there's been a second service outage. The service issues only affected Sky's TV streaming services, not its broadband, mobile or satellite TV services. 

This time the problem was a message telling users that they needed to upgrade their subscription to watch anything. Sky has responded online, saying that "We are aware that some of our Sky Glass and Sky Stream customers have experienced issues where their devices wouldn't turn on. Our engineers have resolved this". However, the fault is still showing as current on the system status page and judging by the Sky Glass forums, it seems that some customers are far from happy.

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