Sky's streaming services have suffered two issues in a week. Last night, the Sky Help Team tweeted that some customers were unable to watch certain channels, while last week, hundreds of Sky Glass and Stream customers reported technical issues, with some unable to even turn on their Sky Glass TVs.
ℹ Sky Glass/Stream We're aware some Sky Glass/Stream customers may have an on screen message saying ‘to watch this, you need to upgrade your subscription’ on various channels.Support teams are investigating. Apologies for any inconvenience caused.September 25, 2024
Last night's issue saw customers see a message that read, "To watch this, you need to upgrade your subscription," on certain channels. Sky's service status page has confirmed that "our engineers have resolved this". Sky's satellite TV, broadband and mobile services and TV apps were all unaffected.
Last week saw a similar issue render Sky's streaming services unusable. It started last Thursday night, and carried on into Friday morning, with hundreds of customers affected. Customers whose devices wouldn't switch on were told to restart them by following this guide.
While the issue seemed to predominantly affect Sky Glass, some users reported a similar problem with their Sky Stream pucks. Both devices use the same Entertainment OS operating system.
MORE:
Read our Sky Glass review
And our Sky Stream review
