Keeping up with your favourite TV shows can be expensive, with Netflix, Amazon Prime and Now TV all coming with a monthly subscription fee. Not to mention all the other monthly costs that come with owning a TV and using power in your home.
However, one Sky customer has revealed a way they managed to save a huge £594 on their bill - just by making a quick 15 minute phone call. Sam Cooper said his monthly payment was due to go up to £109.50 per month when his contract expired but he ended up getting it reduced to £73.50, HullLive reports.
Sam has been a Sky customer for six years and has the full Sky Q package, including multiroom, and Sky's Superfast Broadband. He previously paid £76.50 a month, but when he saw his contract was coming to an end he was bracing for a huge price rise.
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He checked his future bills and saw they were due to go up to a “truly eyewatering” £109.50 a month. But Sam says he was ready for this and was used to calling up each time his contract was coming to an end to say he wanted to leave, in order to prompt Sky to offer him a better deal to keep him.
Sam was therefore surprised when he received an email from Sky saying that his offers had been extended and he “didn't need to do a thing”. But on closer inspection he realised that the monthly price was still going to go up by £20.
He wasn't going to accept that as he reckoned he could get a better deal. He said: “It was therefore time to make the call. 'In a few words can you tell me the reason for your call', the automated voice says as I call Sky. 'To cancel Sky,' I reply, perhaps in a little too firm a voice when speaking to a computer.
“I went through to the cancellation department, and explained, just like I do every 18 months, I wanted to leave due to new customers getting better offers. I was then thanked for my 'loyalty' and asked where I had seen the new customer offers. I explained on the Sky website - make sure you log out of your My Sky account so you can see them.”
Sam said the agent asked to take some time to look at his account and then not only matched the new customer price but beat it, saving him what would have been a £33 a month increase.
He continued: “A 15-minute phone call has saved me £594 over the duration of the new 18-month contract. Sky certainly isn't alone with the offers expiring at the end of a contract. Insurance companies are also in the same boat and while there is nothing legally wrong with it, I am fortunate to be wise to it and willing to invest 15 minutes of my day yet again in another 18 months.”
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