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The Guardian - UK
The Guardian - UK
Business
Mark Sweney

Sky broke rules over telling customers TV contracts were up, watchdog rules

Sky Ofcom ECN
Sky sign with storm clouds in the background
Sky is the only major telecoms company not to send the notifications, arguing that its pay-TV service is not covered by the regulation. Photograph: Bloomberg/Getty Images

Sky has been breaking consumer protection rules by not informing pay-TV customers that their contracts are due to expire so they can shop around for cheaper deals, according to a ruling by telecoms regulator Ofcom.

Following a long-running investigation, Ofcom has found that Sky, which has about 9 million TV customers, is in breach of rules by failing to send end-of-contract (ECN) notifications to its pay-TV customers.

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