Sky and Virgin Media customers have urged others to push their broadband provider to reduce their bills, saying "it's worth the phone call". It comes as millions of broadband and mobile customers with various providers will be hit with price hikes this spring.
That's because providers can increase prices mid-contract by the rate of inflation, plus an extra amount on top - usually around four percentage points - which is set out in their terms and conditions, according to MoneySavingExpert. Almost all of the biggest providers use either the consumer prices index (CPI) figure for December 2022 or the retail prices index (RPI) rate for January 2023 in their price rise calculation.
This will lead to price hikes of up to 17.3 per cent - depending on your provider - this April. Unfortunately, most customers who are in contract can't leave or cancel without penalty as the rise would probably have been included in their contract.
