A practising advocate from Mumbai purchased a Skoda Superb Elegance, one of Skoda's premium sedan offerings, from Autobahn Enterprises, an authorised Skoda dealer in Mumbai. The car was delivered on June 4, 2013. Just five months after delivery, the complainant found the car would not start. He informed the dealer, who visited his premises the next day, confirmed the engine failure, and issued a breakdown report. However, the dealer refused to tow the car to the workshop.
The dealer eventually managed to start the car on November 1, 2013 and asked the complainant to drive it to the workshop himself. The car went in and did not come back until December 28, 2013, a wait of 58 days.
