FAQs
Does Simba offer free shipping?
Yes Simba offers free standard delivery on all orders to the mainland UK, which should arrive within 3 - 5 working days of making your purchase. Orders are delivered between 7am - 7pm seven days a week, and you can choose a preferred delivery date at the checkout. Simba also offers a specified timeslot option for £10 if you want to narrow down when you'll need to be in.
Can Simba set up my new mattress?
If you want your mattress set up on delivery, you can pay a £10 fee at the checkout, and the team will perform a basic setup (with removal of packaging). There is also a VIP version of this service available, where they'll set your bed up completely ready for a full night's sleep, for £50.
Can Simba remove my old mattress?
If you're replacing your current mattress, you can also request your old mattress be removed upon delivery of your new model. To do so, select the option at the checkout whilst placing your order. Be aware that this costs £50 (select 'Standard delivery with mattress removal' at the checkout) and is not available in all areas of the UK.
Does Simba offer a warranty?
Yes, Simba offers a 10-year guarantee on all its mattresses. If you notice any manufacturer faults or defects during this time, Simba will replace your mattress free of charge.
Note that your warranty does not cover any wear and tear or damage caused by usage. The brand also recommends you make sure to rotate all mattresses 180° on their base once a month for the first three months, then every three months after.
What is the Simba returns policy?
If you’re unhappy with your Simba order, you can return it within 14 days of delivery (if your order isn’t a mattress). If you want to return a mattress, you have 200 days to return your order, thanks to the Simba 200-night trial, but you’ll need to try it out for at least 30 days before requesting a return. To start a return, you’ll need to fill out the Simba return form on the website. Once Simba has received your item, a refund will be issued.
Simba Saving tips
Keep an eye on the sales
Shop the sales to save money on your Simba order. Simba sales and deals run throughout the year, including the big sales events like Black Friday, Boxing Day, Easter, Summer and Back To School. You can expect to see these events offer up to 55% off mattresses, bedding and other sleep accessories. Here at TechRadar, we keep a close eye on the latest deals Simba offers, adding them to this page as we find them - check in whenever you are planning an order.
Buy refurbished
If you don't mind a second-hand mattress, a good way to get a discount of up to 30% on the usual prices is by buying a refurbished model. Simba tests and inspects every single model inside and out, cleaning and sanitising each product and replacing any sub-par parts with premium replacements, plus each model is covered by a 1-year warranty as well as a 30-night trial.
Get an NHS discount
If you’re an NHS worker with a Blue Light Card, Simba offers a special discount of 20% off your orders when you verify your status. This deal is also available for charity workers, emergency service staff, a care or social workers, and members of the military. Just verify with by providing some details to Gocertify to have your status confirmed and be sent your code.
Get a student discount
Students and young people aged 18-25 can also save 20% on their Simba orders by verifying their status through the brand's dedicated discount portal. As with the professional discounts, you will need to verify through Gocertify to be sent your code. There are also similar savings on offer for carers and people with disabilities.
Refer a friend
Know someone who'd like the Simba range? You can share the love and earn rewards with the Simba Refer a Friend scheme. Head to the dedicated page, then send your friend your unique referral link. When they make their first purchase through your link, both you and your friend will receive two free AeroDown hybrid pillows (worth £218), helping you save on the ideal sleep setup.
Sign up for the newsletter
To stay up-to-date with Simba, make sure to sign up for the Simba newsletter. By subscribing to emails, you'll be the first to find out about the latest offers, news and product releases. When you first sign up, you'll also be entered into a prize draw for the chance to win back the cost of your first order.
How to use Simba discount codes
- Choose a Simba discount code you want to use from the list above and click the 'Get Code' button to reveal it in a new tab.
- Copy it to your clipboard, then head back to your previous tab to reach the Simba website.
- Do your shopping and add everything to your basket before heading to the checkout.
- On the right-hand side of the page, find the field marked ‘Have a discount code or gift voucher?’.
- Click this section and a field will appear where you can enter or paste in your code.
- Click ‘Apply’ and if your coupon code is valid, your total will be updated to include your discount.
- Continue through the rest of the checkout process as normal to place your order.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
