Quick-thinking North East call handlers have helped save lives as silent or unusual calls tipped them off to people in serious danger.
This week, a terrified woman's call to "order pizza" has hit headlines, after she managed to alert police in North Yorkshire that she was in danger on a bus, cleverly leading to an arrest.
Though the call was an unusual one, it's far from the first time that 999 teams have helped people who can't speak on the call. In this region, emergency responders have been able to ensure people get the help they need even when they're not able to describe where they are or what's going on.
