The Housing Ombudsman (HO) told Broxtowe Borough Council to apologise to a claimant, and pay hundreds of pounds in compensation, over 'significant failings' in how the authority dealt with repairs to a council house. A female complainant contacted the council to tell them of a roof leak, a cold working shower, a faulty immersion heater and mould and condensation.
However, a council reports notes that during the complaint process it was identified there were "significant failings" in its Housing Repairs department to book and undertake the repair issues identified by the complainant. It was found that works were not being logged correctly, records of completion were not logged correctly and significant delays occurred in the repairing of all the identified issues.
The council initially offered the complainant an apology and £350 compensation. And the authority's Housing Repairs Team was tasked with contacting the complainant to book works to repair the issues.
