In a powerful display of responsive governance, His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi personally intervened in multiple public cases during the popular “Direct Line” radio programme, transforming live complaints into immediate government action.
One of the most striking cases involved a government employee, Amal Al-Junaibi, who revealed that her full leave balance had been deducted and her salary withheld for months after she took time off to care for her husband, a person of determination recovering from surgeries.
