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Nottingham Post
Nottingham Post
National
Jack Thurlow

'Shambles' as driver overcharged at Broad Marsh car park due to software issue

A driver who was charged an extra £5 after parking up at Broad Marsh for an evening out with his family has branded the situation a "shambles." Shane O'Neill, 39, purchased an evening tariff ticket ahead of a family event on Saturday, October 1, which should have seen him pay £8 for the time he was gone.

Mr O'Neill parked his car at around 7pm and was back in the vehicle by 1.30am - with his ticket stating he would not be charged more if he was back before 2am. However, he returned to his car to see that he had in fact been charged £13, which was not indicated on the car park website.

Mr O'Neill said he was eventually refunded by Nottingham City Council, but it is the "principle" of the situation he wants to alert others to. He says many other cars were parked that night, and that it was "overly busy" in the city, with Goose and Fair and other events at the Motorpoint Arena and Theatre Royal going on, too.

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