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The Guardian - UK
The Guardian - UK
Sarah Gordon

Seven ways online businesses may lose customers – and tips on how to win them back

A young black woman sits in the living room with her laptop computer and copy space.
An engaging website and a simple checkout are good for business. Photograph: Delmaine Donson/Getty Images

As a business, you invest a huge amount of money, time and effort in attracting your target audience. The last thing you want is to lose customers at the final hurdle.

Selling online provides a valuable revenue stream, but today’s time-strapped consumers expect a lot from their buying experience and are easily distracted by offerings from other brands.

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