ServiceNow used its biggest annual stage to make one sweeping argument: the era of AI as a helper is over. The era of AI as a worker has begun.
At Knowledge 2026, held this week at the Venetian Expo Center in Las Vegas, the enterprise software company—valued at roughly $95 billion and increasingly positioning itself as the operating system of the AI-powered enterprise—unveiled a wave of announcements designed to move AI from the margins of business operations to the center of them. Taken together, they represent what ServiceNow considers the most ambitious product moment in the company’s history.
