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The Economic Times

Business

Neelanjit Das

Senior citizen wins full refund and Rs 20 lakh compensation from Air India for defective business class seat that caused pain, vertigo

Air India NCDRC Senior Citizen UP New Delhi

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi recently directed Air India to pay a senior citizen full refund and Rs 20 lakh compensation for subjecting him to travel on a defective seat in a for 15-hour long flight from San Francisco to New Delhi.

This judgement by NCDRC was delivered in a case filed by Justice Rajesh Chandra, aged 73, from Meerut, Uttar Pradesh, against Air India for deficiency in service.

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