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The Economic Times
The Economic Times
Neelanjit Das

Senior citizen couple was denied full access to their reserved berths due to overcrowding; they pursued the matter against Indian Railways in consumer commission and won Rs 50,000 in damages

Railways TTE Aditya Indian Railways RPF Tirupati

On December 10, 2023, Mr Parthasarathi (father), Nirmala K.T (mother) and Aditya.T.P (son) secured confirmed tickets to travel on Train No.16382 Kanyakumari-Pune Express to Tirupati. They boarded the train hoping for a safe and comfortable ride, but were dismayed to find several unreserved, waiting list and ticketless passengers occupying their reserved seats. They requested the occupants to vacate their reserved seats, but the occupants refused and suggested they find other places to sit.

The parents had boarded the train from Ottapplam, having booked their sleeper class tickets through IRCTC's official website for Rs 668 . but they couldn't enjoy their seats. Their son Aditya, boarded the train from Palakkad, with his tickets reserved through the reservation counter of the Ernakulam Town Railway Station for Rs 315. The parents had confirmed lower berths in the S2 coach while Aditya had the upper berth in S6 coach.

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