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The Guardian - UK
The Guardian - UK
Technology
Sarah Butler

Sellers boycott Etsy UK over hike in sales income held back on reserve

A smartphone users holds up a mobile with the Etsy logo on the screen
Etsy said that ‘the vast majority of sellers receive their funds when they make a sale rather than having to wait until the buyer receives the item’. Photograph: Rafael Henrique/Sopa Images/Rex/Shutterstock

Etsy UK sellers have boycotted the online craft marketplace after it increased the amount of sales income it holds back from some vendors to ensure items are delivered as promised.

The UK’s small business commissioner, Liz Barclay, said she had contacted the site about a fortnight ago after an increase in complaints by sellers who had suddenly had as much as 75% of their takings held back for at least 45 days.

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