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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Screwfix lands in hot water over radiator refund

Screwfix
Screwfix delivered the goods … but not the resulting refund.
Screwfix delivered the goods … but not the resulting refund. Photograph: KeyWorded/Alamy

In December I ordered a radiator from Screwfix which, rather than being picked up at my local store, was delivered to my home. Unfortunately, it wasn’t the right size so I needed to return it.

My local Screwfix, which will usually take things back without a problem, said it had to be collected from my house. This was a bit of a pain but I accepted this, and it was picked up in January.

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