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TechRadar
Carrie Marshall

Screaming, yelling, and 30,000 complaint emails: a report lays bare what went wrong at Sonos

Sonos logo on a black device.

If you've been wondering how a company as successful as Sonos ended up recently not just shooting itself in the foot, but taking aim at each toe again and again and again, a new report in Bloomberg tells the whole story. And it's like a movie, albeit a movie you'd watch from behind your fingers. 

The report is by journalist Dave Lee, who's been investigating an internal review carried out by Sonos's lead counsel, Eddie Lazarus. Through multiple sources inside the company, he's been able to get a pretty good idea of what that internal review discovered, and it revolves around something called "technical debt", catalyzed with a dose of seeming mismanagement.

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