A mum-of-two was left without any energy for nearly two weeks and ended up having to use her neighbour's electricity.
Caitlin Minshull, was left freezing in her flat in Prescot, Merseyside, for 11 days after an issue with Scottish Power.
The 22-year-old and her children - aged five months and 19 months - stayed with a neighbour overnight before they let her use an extension cable from their property.
