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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Scottish Power billed my late-grandfather for power he didn’t use

a scottishpower bill and a meter
ScottishPower was sending late grandfather bills for meter readings from a workshop he hadn’t used for years. Photograph: PA Images/Alamy

My grandfather GD died suddenly of a stroke in March at the age of 91. Until that point he’d been fairly healthy and living alone in a house he had owned all his life, and renting a small workshop to store tools from his career as an engineer.

His electricity bills were extremely high because the house is draughty. However, he had not used the workshop for several years, so he should only have been paying standing charges. He asked several times to have the power to it disconnected but was fobbed off with a number of different reasons.

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