A Scots mum was left fuming after being forced to carry her order in her hands when "heartless" McDonald's staff refused to give her a bag.
The woman, from Edinburgh, claimed she had to ask a local pub for help as she had no other option but to enter the establishment to ask for a bag.
The incident is said to have taken place at the Telford Road branch on February 21 when the mum accidentally clicked the no bad option on the self-service machine.
As reported in Edinburgh Live, after collecting the order, she 'realised her mistake' and asked for a bag, only to be refused by staff unless she had the spare 10 pence.
Trying to get the food home as quickly as possible for her disabled mother and children, the woman had been forced to carry it all in her hands, before being helped by a nearby pub.
Furious about the incident, the mum shared her frustration on TripAdvisor, writing: "I mistakenly pressed 'no bag' on the self service screens and didn't have an extra 10p to give the staff.
"I explained it was a mistake and I was refused a paper sack from the manager. Its' not even a bag, the bags have handles.
"I had to leave the restaurant to go into the pub next door to ask for a bag to carry my food home to my disabled mother and the kids who were waiting.
"I was more than upset at the Manager for the heartless way she handled it. Then when i got home she didn't even give me the full order, two quarter pounders were missing..
"So not only that the manager wouldn't help me, she also didn't give me everything on my order so I lost out on £7. Over 10p. This is absolutely shocking and I will be leaving a review on all sites.
"I wont be back and neither will my family or friends."
In response to the incident, a McDonald’s spokesperson said: “We are very sorry to hear about this customer’s experience and apologise for any inconvenience this may have caused.
"We would encourage the customer to contact our customer services team directly to help find a resolution.”
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