A hotel in Edinburgh has hit back at a disgruntled guest who left a scathing review after the luxury stay failed to live up to their expectations. The English customer shared their opinion on popular website TripAdvisor where they slammed the hotel for lack of quality and uncaring employees.
The reviewer added that the hotel was "not worth the price tag" and that it was an overall "awful experience". The reviewer, Julia from Leicester, was particularly aggrieved at the bed which she found to be "too hard", while the views of the city centre also, apparently, failed to impress.
But Scotsman bosses assured her that all their beds are "high quality", reports EdinburghLive. And hotel chiefs also highlighted that her room overlooked some iconic sights of the capital's city centre.
