A Scots couple who went on a dream trip to Mallorca have told how a luggage delay turned it into a nightmare - leaving them without clothes or toiletries.
Devastated Lorna and Desmond Kelly, both 68, booked the luxury break, but claimed they spent most of it "in tears every day" without their bags.
Lorna says she was forced to wash her underwear in the bathroom sink and spent £600 replacing their belongings over four days - a cost she was unable to afford, reports the Mirror.
Lorna, who worked as a full-time carer for her dad at the time of the break, said: "It was a disaster of a holiday. We were left with only the clothes on our backs."
The couple, from North Lanarkshire, jetted off from Edinburgh to Mallorca airport with Ryanair last July for what was supposed to be a relaxing and rejuvenating getaway. Lorna had been persuaded by her sister Elaine, 62, to go on the holiday.
"Elaine told me I needed to book a holiday and she'd take over caring for dad. We felt like we really needed some time off," Lorna said.
"We were looking forward to 10 days away, but instead as the days passed we got more and more stressed. I was in a terrible state and in tears every day. The holiday was utterly wasted."
The pair had spent £628 on Ryanair flights, but quickly discovered the suitcases hadn't arrived in Spain with them. The hotel cost them £2600, an unusual expense for Desmond and Lorna, who were delighted to be away.
"We had not had a holiday in so long and we thought it would be worth it - how wrong we were," Lorna said.
When the couple arrived, they went straight to the supermarket to stock up on toiletries, but struggled to find shops selling clothes and underwear.
"We had to wear the same clothing and didn't have chargers for our phones. My husband didn't have any sandals," Lorna said. "I had to keep washing the same pants until I found underwear at the market. We didn't have sunglasses, a sunhat and Ryanair weren't providing us with any information."
By the time Lorna's luggage arrived on July 22, she says the trip was "already ruined" and they struggled to enjoy it.
She said: "Ryanair haven't even apologised. We hadn't flown with them before and will never fly with them again.
"It really has been soul destroying to deal with. I'm still feeling the effects of this holiday months on as we paid for all the replacement belongings on our credit card. Ryanair gave us £60 for a damaged suitcase - which we didn't have - to shut down the case."
A spokesperson said: "Ryanair carried 16.8m passengers in July 2022 and leads the industry with fewest misplaced bags.
"This passenger is one of the very few Ryanair passengers whose luggage was temporarily delayed and while they did submit a claim for out of pocket expenses, their claim was not supported with valid receipts. A member of our customer services team is now liaising with this customer directly to assist with their claim."
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