AN AIRLINE has banned a Scot for life, claiming his “disgraceful and aggressive behaviour” caused a two-hour flight diversion.
The 29-year-old from Govan was on the Glasgow to Dalaman flight on Tuesday, with Jet2 saying the crew had no choice but to divert the aircraft to Sofia Airport in Bulgaria so that police could offload him.
The man consumed his own alcohol onboard and was physically and verbally aggressive, according to the airline, which led to him having to be restrained whilst the aircraft diverted.
After police boarded to offload him, the aircraft took off to Dalaman again, meaning customers arrived two hours later than scheduled.
Jet2 confirmed they will vigorously pursue the man for the recovery of all costs incurred by the diversion, and that he has been banned from flying with the airline for life.
Phil Ward, the managing director of Jet2.com, said: “He behaved in a disgraceful fashion, causing unnecessary distress to others onboard.
“As a family-friendly airline we take a zero-tolerance approach to this behaviour, and we would like to apologise to other customers and our colleagues for any upset caused.
“Our highly-trained crew, along with a number of other customers, acted to restrain him and we would like to sincerely thank them for their actions, however this simply should not be happening. He has been banned from flying with Jet2.com for life and we will vigorously pursue him for all the costs that we incurred as a result of this diversion.”
He added: “Thankfully, the vast majority of customers enjoy their flights and have a lovely holiday, and we will continue to work hard to provide our VIP customer service for them as always.
“Unfortunately a tiny minority act in an appalling fashion and our message to them is clear – there are serious consequences to disruptive passenger behaviour and we will not hesitate to take action to stamp it out.”
