An infamous hotel has begun taking aim at its negative reviews as complaints continue to bog down its Tripadvisor page.
The Grand Hotel in Scarborough has been subject to a barrage of criticism since 2021 from guests and even ex staff members who were stunned at the condition of their rooms and the huge queues at check in.
A number of people contacted YorkshireLive directly to raise their concerns and the borough council stepped in to address the complaints.
