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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Scam attack on Ukrainian mother exposes flaw in UK bank safeguards

Person using a bank card to pay while using a laptop.
More than £890,000 was lost to fraudsters operating “get-rich-quick” scams in the 2021/22 financial year Photograph: Tim Goode/PA

When Russia invaded Ukraine, Alina Bondaranko* agreed to safeguard her brother’s savings. She had arrived in the UK before war broke out; her brother, who is of fighting age, was banned from leaving his homeland. Fearing Ukraine’s banks might collapse, he transferred his money to his sister’s bank account.

Within weeks it was stolen in an online scam, along with Bondaranko’s own funds, and a loophole in consumer protection means she was ineligible for a refund from her bank.

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