An 80-year-old man who lost a few lakhs to scammers was in for a relief after a consumer commission directed the State Bank of India (SBI) to refund ₹6.14 lakh which he lost to cyber criminals. The commission opined that the bank had not blocked the account swiftly enough.
The District Consumer Disputes Redressal Commission - III, Hyderabad, was dealing with a complaint filed by R.S. Sudhakar, 80. The opposite party (OP) was SBI, Masab Tank branch.
The complainant stated that in February 2022, he received a message which sought ₹10 and claimed that “SIM document verification” was pending. This was followed by a phone call from the same number. After he tried, but failed, to send ₹10 through another bank, the caller instructed him to install an app that gave remote access of his device. The complainant complied.
