For thousands of home and educational loan customers of State Bank of India (SBI), it is proving to be a task this financial year to access provisional interest certificate.
An important document from a tax-planning perspective, many employers, particularly government departments, insist on the employees submitting the certificate early. Though provisional, the estimated repayment towards the principal outstanding and interest component that it gives help determine monthly tax deductions from their salaries.
Much to the dismay of the SBI customers, it is taking more than usual time to access online the provisional interest certificate online presumably due of a technical glitch or time being taken to upload them. “We are getting lots of mails from customers seeking issue of the provisional certificate,” a manager at a branch said.
