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International Business Times UK
International Business Times UK
Andrea Tode Jimenez

Santander's IT Nightmare: Outage Leaves Customers Without Funds—Can You Claim Compensation?

Santander has resolved its latest outage, which left many customers unable to access their accounts, make payments, or transfer funds. The bank apologised for the inconvenience and assured customers they would not be left out of pocket if financially impacted. However, this incident is part of a much broader trend of IT failures affecting major UK banks.

According to data published by the Treasury Committee, nine of the country's largest banks and building societies have collectively suffered 158 IT failures since January 2023, resulting in over 33 days of service disruptions.

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