A call centre worker sacked after claiming Scottish Power was “knowingly” overcharging customers has won a £28,000 payout.
Thippawan MacLean told a tribunal she felt it was neither “legally nor morally appropriate” to ask for payments over the phone based on “estimates” which could be higher than their bills.
Her employers at the call centre in Forres, Moray, fired her after being told by Scottish Power to get rid of “lowest performers” who were “missing opportunities” to take payment from customers and therefore failing to meet targets.
