A woman paid Ryanair extra for a window seat only to end up in an emergency exit without a view – and was trolled by the airline when she complained on Twitter.
Marta Kelly, 38, paid around $15 extra for a window seat on the flight from Warsaw to Malta for a short holiday with her husband after a business trip. But she was left giggling when she saw what she got for her money – a seat near the emergency exit, which features a tiny window.
It was barely big enough to look through – and she couldn't see out of it from her seat, during the flight on September 10. She jokingly complained to Ryanair about it on Twitter, sending a photo of the 'window' with the message: “I paid for the window seat.”
Amusingly, the airline rep wrote back with a copy of her photo, with a circle around the tiny porthole. Mum Marta, a trader from Limerick, Ireland, said: “I loved the extra leg room don’t get me wrong. But thought it was a great opportunity to tweet at Ryanair because they always joke about window seat 11A that has no window at all.
“This was too funny to pass on. Love their marketing team and the banter they have.
“I like having a laugh and was hoping they will take it in good humour – they did. Still laughing at the commotion it caused."
Ryanair’s response to Marta’s ‘complaints’ received over 367,000 likes, while there were over 2,000 replies, most of which were digs aimed at the airline. One said: “This is why I would never fly with Ryanair again.”
Another added: “This this type of window seat charge complaint seems to come up a lot… perhaps just don’t charge as a regular window seat? Also better not to respond at all rather than being smug/dismissive.”
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