Ryanair has issued a 'warning to holidaymakers' claiming people should book their flights through the airline rather than via online travel agents.
It comes as a family had to fork out an extra €90 to board a return Ryanair flight from Spain - which they'd already paid for. Sue Graham criticised the budget airline when her seats were allocated to someone else without warning. But Ryanair have shifted the blame, claiming the blunder was "a prime example of the issues faced when customers book flights through OTAs (online travel agents) and not directly with the airline." It is a claim the travel agent vehemently denied.
Sue had enjoyed a break in Benidorm with her husband Eric, from whom she is separated, and step-daughter Sophie, 22. But as the family were about to embark on their return flight to Liverpool John Lennon Airport, the issues began.
