Ryanair has doubled down after a woman spoke of her 'traumatic' experience of being refused entry on to her flight due to passport complications. Caroline Smith, 40, said the airline refused to let her on the plane on April 28 because of a problem with the issue date on her passport, leading to her almost missing out on a holiday to celebrate her 10-year wedding anniversary.
Caroline, from Bingham, said she had already checked in online before arriving at Stansted Airport for a holiday to Ibiza to celebrate her and her husband Dan's 10-year wedding anniversary, as well as Dan's 40th birthday. She says nobody flagged up any issues when she checked in online but arrived to find that Ryanair would not be allowing her to board the plane.
Caroline's passport expiration date is not until March 2023, but the issue date on her passport is for June, which presented a problem with Ryanair that she labelled "not super clear." Fortunately, Caroline was able to board a flight to her destination with Jet2 an hour after she was originally supposed to fly, with Jet2 allowing her to board.
