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Irish Mirror
Irish Mirror
Lifestyle
Sophie Collins

Ryanair passenger's 'unlucky' blunder costs him €115 but saves many more from same mistake

A Ryanair customer spent ‘all day’ arguing with Ryanair over a very simple mistake he made on his booking.

The Irish airline wanted to charge the unfortunate passenger €115 to amend the issue - which seems a little harsh to a lot of people.

The man’s friend took to Twitter and wrote: "Mate has been arguing with Ryanair all day because autocorrect changed his name from Luke to Lukewarm on their app and they want €115 to do a name change on the flight haha."

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Having attracted thousands of reactions on social media, it was re-shared on Reddit, where even more people weighed in on the situation.

While hundreds raged at the thought of having to pay for a simple mistake - which was clearly a technical error - one clever reader pointed out that it actually happened four years ago, and Ryanair has since amended its rules.

They wrote: "To be fair, it happened four years ago. And the twitter account doesn't exist any more so it's not a reoccurrence.

"Also Ryanair now says: 'Minor name changes can also be made free of charge to correct any unintentional errors'."

The budget airline’s website now states that they "allow name changes on all bookings."

Full name changes can be made online or at the airport up to two hours before scheduled departure, subject to a fee.

However, "the fee will be higher if you contact and changes will be made through our Customer Service Team.

"Changes must be made to all the flights in your booking, and minor name changes can also be made free of charge to correct any unintentional errors.

"First or Last Name changes can be applied free of charge within 48 hours of booking (fees apply after 48 hours).

"Up to three characters per name can be changed free of charge up to 48 hours before scheduled departure.

"We do not require middle names or second/double-barrelled surnames for flight bookings."

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