One man got a big surprise when he discovered that the plane he boarded wasn’t taking him to Spain, but instead, it was headed for Dublin.
He got a big shock when he discovered that he was on the wrong Ryanair flight.
Elliot Booth, a 29-year-old marketing manager from Leeds, England, was saved from a disastrous trip just moments before take-off when he discovered that he and another passenger had the same seat number.
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He was travelling from John Lennon Airport in Liverpool to Spain for a work meeting on June 26 when the mix-up occurred.
Elliot said: “I was on the unfortunate end of a Swissport mishap this morning - this was the firm who was running the gates at the time. I was due to travel to Barcelona and arrived at my gate in good time and checked through the gate.”
"I then proceeded to follow the only route accessible to myself with my bags down to the left metal barrier onto a bus. None of their staff told me to do anything otherwise. I simply followed the queue in front, all my work colleagues were in the non-priority baggage lane so separated from me at this point in the other queue.
"Upon the bus pulling up I was dropped off at a Ryanair plane and waiting patiently to connect to the flight. I'll note at this point I had some of my friends' bags with me which I didn't check through security myself as my ticket had all the luggage attached to it.
"I then boarded this plane without my ticket being checked and proceeded to sit in seat 14C. I sat down until a passenger with the same seat finally arrived.
"Then after a small disagreement over seating we both checked our tickets and he proceeded to tell me this was the Dublin plane not the Barcelona plane! I grabbed my bags and moved toward the front of the plane then informed a member of staff instantly. After informing staff I was ferried on a bus back to the gate then dropped off with no assistance whatsoever."
When he approached staff about the issue, he said they seemed puzzled as to how he had wound up on the wrong aircraft.
They checked on a computer, he said, and after five minutes trying to work out what had occurred told him he’d missed his flight.
He then had to pay an extra £110 to rebook onto a Barcelona Reus flight 1h30 north of Barcelona, with taxi and train fees on top of the initial extra cost.
He said: "Overall the whole episode felt overall bitter and their staff just wanted to distance themselves and drop any responsibility."
A Ryanair spokesperson said: "This passenger boarded his flight from Liverpool to Reus (26 June) through the correct gate.
"However, this passenger then failed to follow the allocated route to the aircraft departing for Reus, and instead, took a bus from the gate next to his and boarded a flight departing to Dublin before being made aware that he had boarded the wrong aircraft.
"It is each passenger's responsibility to ensure they board the correct aircraft. There are several touchpoints throughout the passenger journey which inform passengers of the aircraft's destination.
"It was this passenger's decision to carry bags which were not his own for his colleagues and as this passenger passed through security control pre-boarding there was no security risk."
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