A Ryanair customer has been fighting the company for compensation for almost four years and has vowed not to give up.
Tom Phillips, who works for Reach PLC, and members of his girlfriend's family found themselves trooping off one of the budget airline's planes after a lengthy three-hour wait back in March 2019.
They claim were told a lack of available de-icers at Dublin Airport had led to delay, which was turned into a cancellation once the 190 passengers had made it back into the terminal.
