A man has told how he was refused entry to board a Ryanair flight as his passport only had one year left on it.
Ian Glover, 66, was turned away from check-in on April 25 after being told that the issue date on his passport was not close enough to the end of his travel.
Now the retired chartered surveyor said he wants to make others aware of the new regulations so they don't fall foul of passport control.
He had renewed his passport early in 2012 when the document still had one year left, putting the expiry date of the passport as April 2023.
But this was not enough for him to be allowed to board the flight to Faro in Portugal, Derbyshire Live reports.
He said: “As I was going through the Ryanair check-in desk, she said that your passport isn’t valid. I said it was because I looked at the Government website and it said that it shouldn’t have been issued more than ten years ago, and it was issued in July 2012, which means the 10 years is July this year, and it also stated you needed to have three months from expiry, and the expiry is the 6th April 2023.
“I’d read stories about people having problems so I’d looked into it but thought I was fine. What Ryanair were saying was that the expiry date is irrelevant, it’s the issue date that matters.
“What they’re saying is that 10 years after the passport expires obviously, but they also want 3 months from the expiry of the date of issue. That’s not being made clear at all.”
He was also informed by the employee that the three months after his trip would also need to be within ten years of the passport being issued.
Because Mr Glover had been planning to go back to the UK in May, this meant that three months after that date would be August 2022 which was more than ten years after the passport was issued.
He added: “The Ryanair lady said she was so sorry but she really couldn’t let us through, so she said go and talk with Jet2, which I didn’t really understand, but they said they didn’t follow the same rules and I could buy a ticket from them. I asked them to check my passport in depth and they said that’s all okay and I bought the ticket.
“Now reading this information, I’m thinking if I get to that border in Portugal, I haven’t read anyone who has been banned from going in Portugal, but it’s very confusing what Ryanair are doing, and I can now understand why, but that Jet2 aren’t. What bothers me most is that it doesn’t make it clear.
“The language the Government website uses - ‘it may need’, ‘it might be’ - I’ve just gone on the passport validity. I had loads of time left on my passport, and I was well within the six months.”
Information on the government website says that a UK citizen's passport must satisfy two condition in order to enter Portugal, which are that it must be less than ten years from the original date of issue, and be valid for at least three months after the date you leave.
The three month rule could also apply to other countries in the Schengen Area.
The Ryanair assistant encouraged him to speak to the Jet2 desk to see if they operated under the same rules, and if not he could buy purchase a ticket and join his family on the holiday.
After checking his passport, they confirmed that he would be able to fly out with them the next day as the same rules did not apply to them.
“Jet2 looked through everything and said their flight to Portugal had just gone but there was a flight tomorrow. They said I was fine to come back on my original ticket because I would be coming back into the UK and they’re okay with passports being like that,” Mr Glover said.
“I think people should just be aware of it because when I left the airport and spoke to a woman behind the bar, she told her passport was exactly the same or even less time, so I don’t think she’ll be able to get a new one in time for her holiday. I think there are going to be a lot of people turning up at airports in the summer, who are thinking ‘great, here we go’, I think there should just be more information to be honest.
“To be fair the lady on the Ryanair desk was pleasant and she did recommend solutions like Jet2. After I went off to get a coffee at arrivals, she’d finished her shift and came running up to me and asked how I got on, and was so pleased when I told her I got another ticket.
“She was most helpful and did the best she could, and I was pleased she told me I was pleasant as well. After the day I’d had I just felt as flat as a pancake to be honest, but then I did count my blessings being able to come back here and play my golf and play my tennis.
“I’m very lucky really. It was a right blow rushing round the hospital, and then we rushed off thinking we’d made it, only for that to happen, we felt very flat.”
A spokesperson for Ryanair said: "Ryanair complies with all European Commission travel regulations and passengers travelling between the EU and the UK after the end of the transition period must have a passport that is not valid for more than 10 years. These T&C’s are available here on Ryanair.com.
"The Schengen Borders Code Article 6, Section 1 (A), states that any non-EU nationals who want to travel into Schengen will need to comply with passport validity of three months within the 10 year rule. The only exemption of this rule is when British (or other non-EU) nationals are in possession of a residence permit for an EU Member State.
"The Passport Office adds extra months on top of the 10 years when passengers renew the document early, however as per the above Article, the EU does not recognise the extra months added to the 10 years.
"In the instance of Mr. Glover – he was correctly denied boarding to his flight to Faro. Considering the 10 year rule, his passport would be expiring on 06 July 2022. As the passenger was returning from the Schengen Area on 4 th May 2022, we calculate 3 months from this date – which is 4 th August 2022, and unfortunately his passport would have been expired."
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