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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Ryanair expects me to take the financial hit for helping others

Missing the Ryanair departure gate cut-off time at Stansted Airport after stepping in to help an injured traveller.
Missing the Ryanair departure gate cut-off time at Stansted Airport after stepping in to help an injured traveller.
Photograph: Travel/Alamy

I was due to fly from London Stansted to Pescara, Italy. I was nearing the departure gate when an elderly woman fell down an escalator. I am a doctor and stopped to help. She had sustained a broken wrist, deep cuts and a worrying head injury and I had to stem the bleeding until staff and paramedics arrived.

I asked for gate crew to be made aware that I was delayed by a medical emergency, but when I reached the gate 15 minutes before my flight departed, it had closed.

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