My house suffered substantial damage in Storm Arwen last November and it has been an ongoing battle with my insurer, RSA, to get it repaired. The programme of repairs has still not been approved and damage from water leaks is worsening.
LG, Hexham, Northumberland
You first contacted me in May. By then, you’d spent six months with masonry dropping from a damaged gable, an unstable rear wall, destroyed guttering, damaged window frames and water leaking through electric light fittings from a hole in the roof. A telecoms cable wrenched adrift couldn’t be reattached because of the unsafe brickwork, cutting off the broadband and landline. You, meanwhile, paid for broken windows to be reglazed and waited in vain for a promised refund.
