Royal Mail officials say they treat all items of mail with equal importance after concerns were raised by Nottinghamshire residents that parcels were being prioritised by the business. Residents in West Bridgford and Lady Bay alleged that a postal worker told them they had been told to only handle parcels and to ignore letters, and that was leading to people missing appointments, waiting for cheques and other important documents.
The concerns were raised to Rushcliffe's Conservative MP Ruth Edwards, who said: "I was very concerned to hear reports from constituents that people aren't receiving important documents in the post. I have written to the Royal Mail to raise these concerns and to ask about the comments made to my constituent."
Following these concerns, a Royal Mail spokesperson said: “Every item of mail is important to us. Royal Mail does not operate a policy of prioritising parcels. We regularly remind colleagues that the delivery, collection and processing of letters and parcels should be treated with equal importance.
“Due to the amount of space they take up, parcels can restrict the movement of both people and mail in our offices leading to health and safety issues and delays to other mail. At particularly busy times, such as in the recovery days after a strike, we may occasionally at a local level clear parcels to free up space and address health and safety concerns so that we can keep all mail - including letters - moving efficiently through our network.
“We are very sorry if any readers of the Nottingham Post have experienced delays. We are keen to get in touch to discuss these complaints further, if these customers would like to pass us their details through the Nottingham Post.”
It comes as Royal Mail staff continue to strike in a row over pay. Postal workers are set to walk out on Thursday, December 23, marking the latest in half a dozen strike days over the Christmas period.
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