Royal Mail officials say they treat all items of mail with equal importance after concerns were raised by Nottinghamshire residents that parcels were being prioritised by the business. Residents in West Bridgford and Lady Bay alleged that a postal worker told them they had been told to only handle parcels and to ignore letters, and that was leading to people missing appointments, waiting for cheques and other important documents.
The concerns were raised to Rushcliffe's Conservative MP Ruth Edwards, who said: "I was very concerned to hear reports from constituents that people aren't receiving important documents in the post. I have written to the Royal Mail to raise these concerns and to ask about the comments made to my constituent."
Following these concerns, a Royal Mail spokesperson said: “Every item of mail is important to us. Royal Mail does not operate a policy of prioritising parcels. We regularly remind colleagues that the delivery, collection and processing of letters and parcels should be treated with equal importance.
