At your service during your next visit to the Kempegowda International Airport (KIA) will be robots. Bangalore International Airport Limited (BIAL) has introduced what it has termed the first-of-its-kind AI-driven, assistance robots to enhance passenger experience at the airport.
Currently in the trial stage, 10 robots have been deployed to help guide passengers through the airport and answer basic queries. The robot count will be increased in a calibrated manner and will be further developed over a period in terms of functionality and features, after gauging customer feedback, a release said
They have partnered with Artiligent Solutions Pvt. Ltd., who specialise in AI and robotics, to model the robots along with creating a customised passenger services software. The “default language of communication will be English, with additional regional and international languages in the offing,” the release added.
