Former magazine editor Kaysinee Sutthavarangkul never used to give much thought to making cashless payments, as it seemed unlikely to her that every transaction could be made online. But she has changed her buying behaviour since the pandemic.
After seeing her 25-year-old daughter use mobile banking applications, the 61-year-old began making online payments. She has now realised that online channels allow her to explore and connect with sellers whose products were normally difficult to acquire.
