The Ernakulam Consumer Disputes Redressal Commission has found a television manufacturing company and a retail seller guilty of misrepresenting the features of a television set sold and has ordered payment of ₹1 lakh, including a compensation of ₹40,000, to the aggrieved customer.
The commission, comprising president D.B. Binu and members V. Ramachandran and Sreevidhia T.N., issued the verdict on a petition filed by John Prakash Bavakkat, a lawyer from Angamaly, against Ridaex Information Systems and Service Private Limited and Got Matter Private Limited, both entities based in Bengaluru.
According to the petitioner, he purchased a 55-inch 4K DCI Android TV from the first respondent (manufacturer) and the second respondent (seller) for ₹42,000, based on claims made via social media that it was a 4K Android TV suitable for a home theatre set-up. However, the TV failed to play 4K content, was not Android certified, and was essentially a full HD TV misrepresented as a 4K TV, which the petitioner accused amounted to fraudulent misrepresentation and unfair trade practice.
