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Evening Standard
Evening Standard
Vicky Shaw

Review will check if investment firms offer bereaved customers adequate support

FCA NSI the Financial Conduct Authority
The Financial Conduct Authority said that research indicates that less than half of bereaved customers felt they received the support they needed from financial firms (picture posed by model/Dominic Lipinski/PA) - (PA Archive)

The way that consumer investment firms support bereaved customers is being reviewed by the City regulator to make sure that “people, not paperwork” are at the centre of the processes.

The Financial Conduct Authority (FCA) said research indicates that less than half (47%) of bereaved customers felt they received the support they needed from financial firms.

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