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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Rescheduled Arsenal v Liverpool match will cost me £356

Arsenal
There was no refund after buying tickets online when a match was rescheduled.
There was no refund after buying tickets online when a match was rescheduled. Photograph: Alamy

Rescheduled match will cost me £356

I bought three tickets for this month’s Premier League match between Arsenal and Liverpool from Seatsbay.com. The fixture has been postponed, and since we live in Germany, we can’t easily attend a rescheduled game. I asked for a refund, but Seatsbay says it would only refund 60% of the ticket price which, as I paid £890, is a loss of £356. Do I have a case?’
JM, Berlin, Germany

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