Staff at a north Wales hospital's mental health unit have shared their concerns that they are unable to provide the "quality of care" they'd like to, a report by the Healthcare Inspectorate Wales (HIW) has found. The independent inspectorate and regulator of healthcare in Wales conducted an unannounced inspection at Heddfan Psychiatric Unit at Wrexham Maelor Hospital in November of last year.
The inspection, which reviewed into the Hydref and Gwanwyn wards of the psychiatric unit in Wrexham, found that although staff were committed to providing safe and effective patient care, with suitable protocols all generally in place, improvements were needed elsewhere.
According to HIW, some improvements were needed in relation to medications management, document completion and record keeping. They also found that some staff were deficient in Restrictive Physical Intervention training, yet had participated in incidents of patient restraint without any training or after their training had expired.
