Critics call it bossware. Technology used to surveil workers, already widely adopted in lower-wage industries, is growing popular in the white-collar world — managers track keystrokes, mouse clicks and even take screenshots of monitors.
Why it matters: The uptick in monitoring happened as more workers went remote, and managers increasingly worried that they weren't working. "Productivity paranoia," is what Microsoft CEO Satya Nadella called it in an interview last week.
