
Recent changes to how banks handle disputes are being rolled out, and many customers are discovering that refunds they used to receive now require more documentation. These changes aren’t always something that is announced. However, they are showing up in longer investigation timelines, more denials, and stricter interpretations of what actually counts as fraud. Unfortunately, it’s causing a lot of financial stress for older Americans. While getting a refund might be harder than ever before, knowing your rights is key. Here is everything you need to know about the changes.