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Rosario Blue

Recall or free repair? Apple M1 iMac users complain of screen fault, but claim Apple is refusing to take responsibility

A woman shaking her first angrily at an iMac.

An increasing number of Apple users have shared a concerning problem with their M1 iMac devices. Owners of the all-in-one device have complained of phantom horizontal lines appearing on their screens. First reports of the issue date as far back as mid-2023, and Apple is yet to acknowledge the issue. What’s worse, the apparent design flaw tends to show up after two years of use, meaning most affected devices are already out of warranty.

A lengthy (17-page) discussion thread on Apple’s community forums is filled with user reports of this iMac display failure. Many users reported contacting Apple service centers only to be told that they must replace the screens entirely – not a desirable thought, considering those cost between $600 and $700, a price you could buy a brand-new Mac mini for.

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